— The challenge
What we walked into.
The owner of a managed IT services firm unexpectedly passed away. The business was profitable but heavily dependent on the founder for vendor relationships, key client relationships, and operational decisions. Staff were anxious, vendors saw an opening, and customers needed reassurance.
- Stepped in as interim revenue leader within days
- Renegotiated vendor contracts to align cost structure with the new operating reality
- Stabilized the largest customer relationships and protected recurring revenue
- Built a QBR cadence and KPI dashboard so leadership could see what was happening
- Rebuilt the sales process around the team that remained
— Our approach
How we worked it.
66%COGS
— Outcome
reduction in 180 days
180 days in: COGS down 66%, topline up 10%, new clients won, and a leadership team that knew exactly what they were responsible for and how to track it. The business is now positioned for sale or continued growth.
Could be your business next.
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